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Frequently Asked Questions
Do you provide Saturday delivery service?
-Yes, we deliver Saturdays. We provide six days of delivery a week (Monday thru Saturday)
Do you provide late or "second run" deliveries? -Yes, we're here to support you if you forgot to place an order, if you have a quality issue that needs rectifying or have a special need. No need to stress, Johns Market will provide the emergency deliveries you need to aid in the successful operation of your kitchen.
What if I have an emergency and need to speak with someone after business hours?
-No problem. We provide an after hour emergency service.
Can John's Market accommodate my needs for an early delivery?
-Yes, we provide delivery from 5:30AM onwards.
I have an upscale restaurant and use a wide variety of specialties and exotic products. Can John's Market provide the products I need?
-Yes, We carry a wide variety of high-end and exotic products and specialties. When you log in to our web site daily to check prices, we'll provide the latest information about seasonal and new products. You'll be able to advertise these items on your menu before your competition does.
Do you provide daily price quotes?
-Of course we do, we can fax you daily or you can login to our interactive website and view your prices online from any computer - at your convenience.
I need a company that is going to know my needs and take my business as seriously as I do. I want to be given the time and consideration I need. Is John's Market like one of those huge companies that are going to treat me like another number?
-No, not at all. At John's Market we pride ourselves on attention to your personal details.
For items that I use in small quantities, is it possible to receive half cases or bunches?
-Yes, we can provide this service on particular items.
What about ordering guidelines? Until what time can I place my order?
-Orders can be placed by phone, fax or online until 11:00pm for next day delivery. Orders for Saturday delivery must be placed by 10:00pm.
What about payment? Does John's Market have any payment incentives?
-Yes, we offer payment incentives to qualified payers.
Do you accept Credit Cards?
-Yes. Not only do we accept credit cards, but you can even pay online!
What services does John's Market offer online?
- See current prices online
- Place your order online
- Get daily messages about products and market trends
- Check out our online product glossary
- Stay informed about seasonal specialties
- Get important information to help with menu planning
Presently, John's Market is the only produce supplier in NYC to offer these online services for your convenience!
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